Warranty And Replacement

Efficient Fast Deliveries and Comprehensive Warranty Coverage, We offer dependable deliveries and robust warranty coverage. Explore our ‘Delivery & Warranty’ page to learn more about our delivery process and warranty terms. Shop with confidence knowing your satisfaction is our priority.

Warranty & Replacement

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MobileTrade.Pk Basic Warranty & Replacement Guide

At MobileTrade.Pk, customer satisfaction is our priority. We provide an easy and reliable warranty &  replacement process for faulty or incorrect products.

Unboxing Video Required

Customers must record a clear unboxing video in one continuous clip while opening the parcel. This video is required as proof for any replacement claim. Claims without proper video evidence will not be accepted.

Warranty & Replacement Coverage

Our warranty covers wrong or faulty products delivered by MobileTrade.Pk. Replacement requests will only be approved if all warranty terms are followed.

Warranty Does Not Cover

  • Physical or water damage
  • Misuse or accidental damage
  • Repaired or tampered products
  • Removed warranty seals or glue marks
  • Wrong item ordered by customer
  • Change of mind after purchase

Warranty Claim Process

To request a replacement, fill out the Warranty Claim Form on MobileTrade.Pk with complete details. Our team will review your claim within 3–5 working days.

Policy Updates

MobileTrade.Pk may update this warranty policy anytime without prior notice. Customers are advised to review this page regularly for the latest terms & conditions.

 
 
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Used Mobile Phones Warranty:

At MobileTrade.Pk, all used mobiles and tablets are carefully tested and verified to ensure premium quality and smooth performance.

3-Day Replacement Warranty

We provide a 3-day replacement warranty from the delivery date for used smartphones and tablets.

Unboxing Video Required

Customers must record a clear unboxing and testing video in one continuous clip while opening the sealed parcel. The video should clearly show:

  • Parcel opening
  • Phone power on
  • Touch testing
  • Camera checking
  • LCD/display checking

Claims without proper video proof will not be accepted.

Warranty Does Not Cover
  • Physical or water damage
  • Misuse or accidental damage
  • Repaired or opened devices
  • Dead pixels, touch, display, or camera issues after use
  • Change of mind after purchase
Replacement Process

Approved warranty claims are processed within 3–5 working days, and replacement products are shipped quickly.

Quality Assurance

MobileTrade.Pk imports used mobile phones and tablets from trusted sources and performs complete testing before sale, ensuring customers receive reliable and high-quality devices with confidence.

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Mobile Parts Warranty:

LCD / LED Touch Panel Warranty – MobileTrade.Pk

At MobileTrade.Pk, all LCD, OLED, Touch Panels, Front Glass, Back Glass, and Display Units are checked before dispatch. Since display installation is a sensitive technical process, customers are advised to test the product carefully before final installation.

Impotant Testing Instructions:
Do not remove the warranty film or sticker before testing.
Do not apply glue or paste the panel before checking functionality.
Record a clear testing video before installation for warranty claims.
Power off the phone before installing or removing the display unit.
Fingerprint On-Display Disclaimer

In-display fingerprint functionality is not covered under warranty. Even original OLED displays may require calibration, and compatibility can vary depending on the device model.

OLED & Master Copy Displays

OLED and master-copy displays may have slightly larger bezels compared to original panels. These displays offer good quality but are not considered 100% original company displays.

Warranty Does Not Cover
Broken LCD or touch due to physical damage
Water or liquid damage
Glued or installed panels before testing
Removed warranty stickers or films
Damage caused by incorrect installation
Wrong Order Policy

MobileTrade.Pk is not responsible for incorrect orders placed by customers. If a return is accepted, up to 25% handling charges may apply according to our terms & conditions.

Customer Support

Our support team is always available to help with product-related questions and warranty assistance.

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Other Mobile Parts Warranty – MobileTrade.Pk

At MobileTrade.Pk, all mobile parts are quality checked and tested before dispatch to ensure reliable performance and customer satisfaction.

Charging Ports

All charging ports listed on MobileTrade.Pk are brand new and QC tested. Please check product variations carefully before ordering because charging ports do not come with a warranty or guarantee.

For fast charging support, customers are advised to purchase original charging ports, as master-copy ports may not support fast charging IC features.

Mobile Battery Warranty

Our mobile batteries are OEM quality and made with high-quality original cells. Batteries come with a limited warranty.

Battery Warranty Does Not Cover
  • Swollen batteries
  • Physical or water damage
  • Batteries pasted with glue or double tape before testing
Battery Testing & Calibration

Some new batteries may require calibration for better backup performance. Fully discharge and recharge the battery 2–3 times for improved results.

To test the battery:

  • Install without glue or tape
  • Charge above 50%
  • Test camera, flashlight, and video recording

If you face any issue, contact our after-sales support within 24–48 hours.

Other Mobile Parts

Products such as Camera Glass, Back Panels, Camera Modules, Flex Cables, Speakers, Touch Glass, S-Pen, Side Buttons, Sim Trays, and Housing Parts are brand new and fully tested but do not include a warranty.

Wrong Product Replacement

If MobileTrade.Pk delivers the wrong item, customers can contact our support team within 24–48 hours. After receiving the incorrect product back, we will process the replacement and ship the correct item promptly.

Customer Support

For warranty help or product assistance, contact the MobileTrade.Pk support team anytime.

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SmartWatch & Gadgets Warranty

MobileTrade.Pk is your one-stop destination for high-quality IT products, consumer electronics, and spare parts in Pakistan.

Thank you for choosing our store for your gadgets and smartwatch purchases. We take pride in providing our customers with high-quality, brand new, and sealed packed products that have undergone rigorous quality control testing by the manufacturer.

Please note that once you have unboxed the product, the manufacturer’s warranty will no longer be applicable. We also recommend that you carefully read the user manual and follow the instructions provided to avoid any damage or malfunction to your product.

We also recommend that if you have any misunderstanding about our delivery and warranty policy than read it again and after that contact Us.  

For any questions and concerns about gadgets and smart watch warranty, Feel free to contact Us, We are always here to Help You.

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