Under 20,000/-
Smart Watches
Earbuds
Delivery And Warranty
Experience lightning-fast delivery and rest easy with our rock-solid warranty. We pride ourselves on swift shipping to get your products in your hands in no time, and our comprehensive warranty ensures that you're covered if anything unexpected arises. Your satisfaction is our priority, from quick deliveries to reliable guarantees, we've got you covered.
Delivery And Warranty Overview
At MobileTrade.Pk, We understand that when you shop online, you want your purchases to reach you quickly and without any hassles. That's why we have meticulously designed our delivery and warranty system to ensure swift shipping, so you can enjoy your new products in no time.
1. Order the Product and Specify the Delivery Method
2. Our agent will contact you on Whatsapp
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Standard Delivery Time
Standard delivery Get it in 2-5 working days | |
|---|---|
We offer overnight shipping through TCS Courier for areas within Sindh. | 24 - 48 Hours |
The estimated delivery time for other cities in Pakistan depend on Location. | 2 - 5 Days |
Delivery companies are responsible for timely delivery, but delays may occur due to circumstances beyond their control, especially in hard-to-reach areas. If their services are not available in your area, self-pickup may be necessary, but the company should inform you of the available options and provide assistance as needed. For any questions or concerns regarding delivery and warranty, it’s best to contact the customer service department.
Standard Delivery Charges
Standard Delivery Charges | |
|---|---|
The delivery charges are estimated to be between | 350 - 400 |
For Mobile Phone & LCD/LED Panel, The delivery charges are | 1000 |
Enjoy the convenience of affordable delivery charges, making your shopping experience even more budget-friendly.
FAQs
We request that you make a clear video of the unboxing process before opening your parcel. This helps us ensure that any issues or problems are identified and resolved as soon as possible.
In addition, if the MobileTrade.Pk company envelope is torn or the seal is broken, we kindly request that you do not accept the order. This will help us prevent any issues that may arise due to damage or tampering of the product.
Finally, please note that if you do not have video proof of any lost or damaged items, we will not be able to replace or refund them. This is an important policy that we have in place to ensure that all claims are genuine and to protect our customers from any fraudulent claims.
To maintain a secure and transparent transaction process, it is advisable not to open the parcel until payment has been made to the courier. This ensures that both parties adhere to the agreed-upon terms and helps prevent misunderstandings or disputes. Once payment is settled, you can then inspect the contents to ensure they match your order and are in satisfactory condition. This approach promotes trust and accountability in the transaction.
The answer is NO for most e-commerce companies including Daraz, Amazon, AliExpress etc.
But Here Is The Trick:
Before even thinking about opening the parcel, thoroughly inspect the packaging. Look for any signs of tampering, damage, or irregularities. If the package appears damaged or shows signs of being opened previously, do not proceed with opening it.
Once you receive the parcel after making payments make a video of opening of the parcel. Before tearing the packing make sure you clearly show the parcel along with clear view of your order details. Then open the parcel and check the product. Save the video.
If product is not the same this video will be of great help to you as you will be having the proof.
If required/asked you can share the video with MobileTrade.Pk and We will take care off your case. As they fear loosing reputation, since you can share the video on social media platforms.
We apologize for the delay in your order. We understand your frustration and inconvenience caused by this delay. Rest assured, we're working tirelessly to get your order to you as soon as possible. Thank you for your patience, and we appreciate your continued support. Your satisfaction remains our utmost priority.
Next-day delivery availability depends on the courier service. In most cases, next-day delivery is available within Karachi, but for locations outside Karachi, delivery usually takes 3 to 5 working days.
Your order's journey begins with our commitment to the best and most secure packaging. It begins with meticulous attention to detail, ensuring that each item is carefully inspected for quality and correctness before being placed in the packaging.
Then, we pick strong boxes and soft stuff like bubble wrap to protect fragile things. We make sure things don't move around in the box. We also write the right names and addresses clearly. This helps to avoid mistakes when sending the package. Good packing means that people get their stuff in perfect condition and feel happy when they open it. And come back soon and shop with confidence at MobileTrade.pk, where quality and convenience await your return.
Basic Delivery & Warranty Information:
At MobileTrade.Pk, we aim to fully satisfy our customers. If there is any manufacturing fault with the product, you can get it replaced within 2 days, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Upon receipt of the returned item, we will inspect it and notify you of the status of your replacement. If the item is eligible for a replacement, we will initiate a dispatch to your address. The replacement may take up to 7 business days.
Please note that certain items such as perishable goods, fragile products, charging port, and small mobile parts items are not eligible for replacement. Additionally, items that are damaged or not in their original condition may not be eligible for a refund. We reserve the right to refuse any returns that do not meet our policy requirements.
To initiate a return, please contact our after-sales service team and provide your order details. We will guide you through the return process and provide instructions on how to ship the item back to us. Please note that shipping charges for the return will be borne by the customer.
Note: We would like to clarify that we cannot take any responsibility for orders placed by the customer that turn out to be incorrect. In the event that a vendor agrees to accept a return of such an order, the company will deduct 25% of the net product amount as a handling fee.
Please note that this deduction is subject to our terms and conditions. whenever you need assistance, remember, MobileTrade.Pk, Customer Care team is just a click or a call away, ready to help you every step of the way.
Used Mobile Warranty:
When considering the purchase of a used mobile phone imported from UK, Dubai, or the United States, consumers are presented with a unique opportunity to acquire the highest standards of functionality and performance.
The used mobile phones we sell are imported from Dubai or USA and come with limited warranties. The Touch, Camera, Display, and Dead warranties are not included in the warranty coverage.
Please note that before dispatch, we thoroughly test all used phones to ensure that they are in good working order. While it is rare for these phones to have any issues due to the rigorous testing they undergo before being exported and imported, we still recommend testing them thoroughly upon receipt.
To provide you with the best possible service, we ask that you test your phone upon receipt to ensure that it is working properly. If you find any issues with the touch, camera, display, or any other parts, please contact us immediately. We provide a 3 days replacement warranty for reseller used mobile phones.
We're here to help, so if there's anything on your mind, please don't hesitate to contact us.
Mobile LCD/LED Unit Panel Warranty:
Replacing a mobile LCD/LED Touch Panel for warranty purposes is a complex technical task, demanding skilled expertise. Please note that any damage caused due to misuse or incorrect installation cannot be covered under our warranty.
If you have purchased a glass product from MobileTrade.Pk, such as a Touch Digitizer, LCD Panel Unit, Front Glass, Back Glass, LED Panel etc. Which is covered under our limited warranty, we recommend that you do not remove the clear/screen guard/protection warranty film or paste any glue until you have tested the product’s functionality.
This protection film serves as a warranty label/sticker and contains warranty information for the vendor of the product. Any product with tempered warranty film will not be eligible for MobileTrade.Pk Limited Warranty.
Fingerprint Option On Display:-
The "Fingerprint Option On-Display" feature, while a convenient and innovative addition to many smartphones, often comes with a disclaimer that there is no warranty coverage specifically for this component.
Even in original display screens that have the In-Display Fingerprint Scanner option, there is no guarantee or warranty for the fingerprint scanner’s working because there are often issues with matching or calibration. Calibration devices are only available with authentic company providers. So, please keep in mind that there is no warranty provided for the working of the fingerprint scanner.
OLED and Other Master-Copy Display:-
OLED displays are a type of traditional LCD (Liquid Crystal Display) screens, OLED panels don't require a backlight. Each pixel in an OLED display emits its light, resulting in vibrant colors, deep blacks, and high contrast ratios.
It is possible to increase the bezel size in OLED and other master-copy displays. Such displays are not 100% original, but their quality is often better than cheap quality ones. However, it should be noted that the majority of these displays have larger bezels. So, please keep this in mind before placing an order.
Please note that our warranty is void if:
- The screen is glued or stuck to the device before testing its functionality.
- Water enters the screen.
- The LCD display or touch panel is broken due to man-made reasons.
- The warranty seal/label is removed.
To protect the screen, please power off the phone before removing or installing the LCD/LED unit panels. Also, we would like to clarify that we cannot take any responsibility for orders placed by the customer that turn out to be incorrect. In the event that a vendor agrees to accept a return of such an order, the company will deduct 25% of the net product amount as a handling fee.
Please note that this deduction is subject to our terms and conditions.
Finally, we recommend that you make a clear video before testing the LCD/LED unit panels to ensure that there are no issues in the installation or functionality of the product. MobileTrade.Pk's customer service team is always available to assist with any queries or concerns.
Other Mobile Parts Warranty:
Understanding the specifics of your mobile parts warranty is essential to ensure you receive the appropriate coverage and support if issues with your device's components arise. Always consult to MobileTrade.Pk's customer support team for the most accurate and up-to-date warranty information.
Charging Ports:-
All the mobile charging ports, which are brand new and QC tested, are uploaded on the website. Before placing an order, please make sure to check the variations because products in this category do not come with a warranty/guarantee. However, they are 100% tested. If your phone supports fast charging, it is recommended to order the original charging port to ensure fast charging support. The master copy charging ports do not come with a fast charging IC.
Mobile Battery:-
Mobile batteries we import are of OEM quality and manufactured with original cells, and they come with a limited warranty. Please note that the warranty will not be accepted in case the battery is Swelling or damaged.
For some new batteries, calibration may be required. To calibrate the battery, you can fully discharge it 2 to 3 times and then fully charge it. This will help improve the battery backup.
In case of any fault in the battery, please contact the after-sales service team within 24-48 hours.
The best way to check the battery health is by disassembling the mobile, removing the old battery, and attaching the new battery delivered by us to the mobile without using any glue or double tape. It’s important to note that using glue or double tape will void the warranty. To check the battery, please charge it to at least 50%, turn on the camera, flash light, and record a video. If the battery is providing a backup of 2 to 3 hours, it means that the battery health is good.
Other Mobile Parts:-
Understanding the specifics of your mobile parts warranty is essential to ensure you receive the appropriate coverage and support if issues with your device's components arise.
If you purchase Items from MobileTrade.Pk, such as Back Camera Glass, Back Panel Glass, Camera Module, Connectors, Flex Cable, Full Body Housing, Speaker, Replacement Touch Glass, S-Pen, Side Keys Button, and Sim Tray Etc do not come with a warranty, but they are brand new and have undergone complete quality control testing.
If the company delivers the wrong product, customers can contact the after-sales team within 24-48 hours to have the product replaced. However, It is necessary that you deliver the wrong product to our company address, and we will exchange the product and send it back to your address via courier.
Smart Watch And Gadgets Warranty:
MobileTrade.Pk is your one-stop destination for high-quality IT products, consumer electronics, and spare parts in Pakistan.
Thank you for choosing our store for your gadgets and smartwatch purchases. We take pride in providing our customers with high-quality, brand new, and sealed packed products that have undergone rigorous quality control testing by the manufacturer.
Please note that once you have unboxed the product, the manufacturer’s warranty will no longer be applicable. We also recommend that you carefully read the user manual and follow the instructions provided to avoid any damage or malfunction to your product.
We also recommend that if you have any misunderstanding about our delivery and warranty policy than read it again and after that contact Us.
For any questions and concerns about gadgets and smart watch warranty, Feel free to contact Us, We are always here to Help You.
